TERMS OF SERVICE STELLAR - GLAMOROUS SEA

The following terms of service apply to the services provided by the company STELLAR - Glamorous Sea, and to anyone wishing to purchase reservations for boat trips through the website www.stellarexperience.pt, via email booking@stellarexperience. pt, or by phone +351 914 364 434.

1. GENERAL TRAVEL CONDITIONS

Mandatory check-in ends 30 minutes before the departure time of any regular STELLAR journey.

Online Booking

1. Online reservations made 48 hours prior to travel must be paid at the time;
2. Payment can be made via Paypal, credit card or MBway;
3. The data collected will not be processed or stored in databases, serving only to send the confirmation, change or cancellation of the trip, as well as other important information to the customer;
4. The electronic confirmation after proof of payment is sent to the customer and can be presented at check-in on a mobile device, without the need for printing.

2. CANCELLATION POLICY

STELLAR reserves the right to cancel any tour whenever:

1. Adverse weather conditions occur which are not favorable to the practice of the tour or if they put passengers and crew at risk. In these cases, a rescheduling will be suggested, and in case of impossibility of agreement in the new schedule, the reimbursement of the tour to passengers is full.
2. Any type of physical, psychological or verbal violence against any of the passengers or crew is verified on the part of any passenger. In this case there’s no reimbursement.
3. If there is a malfunction in the vessel and the service is compromised. A rescheduling will be suggested for the same or another vessel and in case of impossibility of agreement in the new schedule, the reimbursement of the tour to passengers is full.
4. Local authorities prohibit maritime-tourist navigation for any reason. A rescheduling will be suggested, and in case of impossibility of agreement in the new schedule, the reimbursement of the tour to passengers is full.
5. Passengers are more than 1 hour late for the start of the tours. In this case there’s no reimbursement. No tour will be compensated at the end, and STELLAR must comply with all schedules for all entities and passengers pre and post tour.
6. There is any damage in the vessel or loss of material under the responsibility of the passenger. In this case, the passenger will be required to pay in full the invoice of the company that sells, repairs or replaces the part(s) in question.

The Client can request the cancellation of the tour whenever:

1. Proven to have a health problem that was not previously known to you. A rescheduling will be suggested, and in case of impossibility of agreement in the new schedule, the reimbursement of the tour to passengers is full.
2. It has been proven that he cannot take the tour due to the death or serious illness of a family member. A rescheduling will be suggested, and in case of impossibility of agreement in the new schedule, there will be no refund, but the second tranche of payment in the amount of 50% of the agreed amount will not be fulfilled.
3. For professional or force majeure reasons the passenger is unable to take the tour. In this case, there will be no refund whenever the customer gives less than 1 month's notice.
4. For professional or force majeure reasons the passenger is unable to take the tour. In this case there will only be a refund of 50% of the total value of the tour if the client notifies STELLAR more than 1 month in advance. In case the full value of the tour has not been paid, there will be no refund.

3. COOKIES

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Acceptance of these terms:

By using this site, you agree to the collection and use of your information as set out in these terms and conditions.

4. CONFLICT RESOLUTION

The satisfaction of our customers is our focus, so to present us your complaints and suggestions for improvement, just send us an email to booking@stellarexperience.pt. Our commitment is to respond satisfactorily within 72 hours.

5. OTHER INFORMATIONS

STELLAR reserves the right to update this document at any time for operational, legal or regulatory reasons.